Subscription Agreement

Subscription Agreement

Last Updated: 12/16/2025

This Subscription Agreement (“Agreement”) governs all paid subscriptions to the Syncelix platform and is entered into between Syncelix (“Company,” “we,” “us,” or “our”) and the subscribing customer (“Subscriber,” “you,” or “your”).

By purchasing or using a paid subscription, you agree to be bound by this Agreement, the Terms of Service, Privacy Policy, and any applicable Messaging or Compliance Terms.

1. Subscription Services

Syncelix provides access to its proprietary software platform, including but not limited to:

CRM and customer management tools

Messaging (SMS/MMS/email) functionality

Automation workflows

AI and marketing features

Reporting and analytics

Features may vary by subscription tier.

2. Subscription Term

Subscriptions are offered on a recurring basis (monthly or annually, as selected at checkout).

The subscription term begins on the date of purchase

Subscriptions automatically renew unless canceled in accordance with this Agreement

3. Fees & Billing

All fees are billed in advance

Fees are charged automatically to the payment method on file

You authorize Syncelix to charge recurring subscription fees without further approval

All prices are exclusive of taxes, carrier fees, or third-party charges unless stated otherwise.

4. No Refund Policy

All subscription fees are non-refundable.

This includes, without limitation:

Unused subscription time

Account suspension or termination

Carrier filtering or message non-delivery

A2P rejections or compliance enforcement

Failure to use the Services

No exceptions.

5. Subscription Changes

Syncelix reserves the right to:

Modify subscription pricing

Change features or limits

Introduce new tiers or discontinue plans

Pricing changes will apply at the next renewal unless otherwise stated.

6. Cancellation

You may cancel your subscription at any time through your account dashboard.

Cancellation prevents future renewals

Access remains active through the end of the current billing period

No prorated refunds will be issued

Failure to cancel before renewal constitutes authorization to renew.

7. Suspension & Termination

Syncelix may suspend or terminate your subscription immediately, without notice, if:

Payment fails

You violate the Terms of Service or Messaging Terms

Compliance or reputational risk is identified

Required attestations are revoked or falsified

Suspension or termination does not relieve payment obligations.

8. Usage Limits & Fair Use

Subscription plans may include limits on:

Contacts

Messages

Phone numbers

Workflows or features

Exceeding limits may result in overage fees, throttling, or required plan upgrades.

9. Third-Party Fees

You acknowledge that:

Messaging carriers may impose fees

Third-party integrations may charge separately

Syncelix is not responsible for third-party pricing changes

Carrier delivery is not guaranteed.

10. No Performance Guarantees

Syncelix does not guarantee:

Message deliverability

Revenue or business outcomes

Lead conversion rates

Platform uptime without interruption

Services are provided “as is” and “as available.”

11. Limitation of Liability

To the maximum extent permitted by law, Syncelix shall not be liable for:

Indirect or consequential damages

Loss of profits or data

Regulatory or carrier penalties

Business interruption

Total liability shall not exceed the subscription fees paid in the prior thirty (30) days.

12. Indemnification

You agree to indemnify and hold harmless Syncelix from any claims arising out of:

Your use of the Services

Messaging or consent violations

Client or end-user complaints

Regulatory or carrier enforcement actions

This obligation survives termination.

13. Modifications

Syncelix may update this Agreement at any time. Continued use of a subscription constitutes acceptance of the revised terms.

14. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the United States and the state in which Syncelix operates, without regard to conflict-of-law principles.

15. Contact Information

Syncelix
Email: [email protected]
Website: https://www.syncelix.com