Privacy Policy

Privacy Policy

Last Updated: [12/16/2025]

1. Introduction

Syncelix (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website, platform, software, and services (collectively, the “Services”).

By accessing or using Syncelix, you consent to the practices described in this Privacy Policy.

2. Information We Collect

A. Information You Provide to Us

We may collect personal and business information that you voluntarily provide, including but not limited to:

Name

Email address

Phone number

Business name

Billing and payment information

Login credentials

Communications with support

Client contact data uploaded into the platform

B. Information Collected Automatically

When you use Syncelix, we automatically collect:

IP address

Browser type

Device information

Usage data (pages viewed, features used, timestamps)

Cookies and tracking technologies

3. How We Use Your Information

We use collected information to:

Provide, operate, and maintain the Syncelix platform

Create and manage user accounts

Process payments and subscriptions

Deliver SMS, email, automation, and review services

Improve platform performance and features

Communicate updates, notices, and support responses

Enforce our Terms of Service

Comply with legal and regulatory obligations

4. SMS, Email, and Communication Compliance

By providing phone numbers or email addresses, you authorize Syncelix to send communications related to your account, including transactional messages, service notifications, and automation campaigns you configure.

Syncelix does not sell consumer phone numbers. Message and data rates may apply. Users are responsible for compliance with TCPA, CAN-SPAM, A2P 10DLC, and applicable messaging laws for their campaigns.

5. Sharing of Information

We do not sell your personal information.

We may share information with:

Service providers (payment processors, hosting providers, analytics tools)

Messaging and telecommunication partners

Legal authorities if required by law

Successors in the event of a merger, acquisition, or asset sale

All third parties are contractually required to protect your data.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your login credentials.

7. Data Retention

We retain personal and business data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Upon account termination, data may be deleted or anonymized, subject to legal retention requirements.

8. Cookies and Tracking Technologies

Syncelix uses cookies and similar technologies to:

Improve user experience

Analyze platform usage

Maintain session integrity

You may disable cookies through your browser settings, but functionality may be limited.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data

Correct inaccurate data

Request deletion of your data

Object to or restrict processing

Requests can be submitted to the contact information below.

10. Children’s Privacy

Syncelix is not intended for individuals under the age of 18. We do not knowingly collect data from children.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Services constitutes acceptance of the revised policy.

13. Contact Information

For privacy-related questions or requests, contact:

Syncelix
Email: [email protected]
Website: https://www.syncelix.com

Blunt Advisory

This policy is SaaS-grade and A2P-safe, but if you’re running high-volume SMS, AI chat, or client-uploaded contact lists, legal review is not optional. Compliance failures kill platforms.